Customer Support

Job description

As part of our Customer Service team, you will be on the frontlines of communication with our clients and end-users. Your job will encompass responding to questions from users, directing users to product documentation and company resources, and acting as a customer liaison with other team members.


We utilize helpdesk software including ZenDesk, documentation software, as well as our in-house automated service management software. We strive to automate the customer service process as much as possible, but also emphasize the importance of personal communication with every end-user who contacts us. 


As a full-time Customer Service Representative, we will provide you a large workstation, MacBook Pro, and 34-inch Dell U-Series monitor for work. All employees are given opportunities to advance to senior positions given adequate experience and skill level.


This full-time, salaried position provides the chance to work for a fast-growing startup based in Albuquerque, with cloud infrastructure located around the world. We are profitable, and want to hire long-term team members. We promote work/life balance, with no overtime for most positions, generous time off, flexible work hours, and work from home days.


About Maya Virtual

Maya Virtual is a cloud computing company with a singular focus on accelerating the performance of next-generation multimedia apps and services. We develop cloud automation software, build cloud infrastructure in data centers around the world, and design unique products and services for our end-users.


We are hiring for our downtown Albuquerque location. Among other benefits in our 4500 sq. ft. professional office space, we offer flexible work hours, generous vacation time, and free on-site parking.


More info at: www.mayavirtual.com

Job requirements

Customer Service - Experienced

Helpdesk Software - Experienced

Documentation Writing - Familiarity


Desired:

Software industry knowledge

Telecom industry knowledge